Refund Policy

1. Basic Principles

Voyos ("Company", "we", "us") prioritizes customer satisfaction and operates a fair and transparent refund policy. This policy applies to paid subscriptions (Pro and Premium plans); the free plan is not eligible for refunds.

2. Refund Eligibility Period

2.1 Initial Subscription

For first-time paid plan subscriptions, you may request a full refund within 7 days of the payment date, provided the following conditions are met:

• Episode generation count is 5 or fewer
• Reasonable justification is provided
• No previous refunds have been received

2.2 Renewal Subscription

For auto-renewed subscriptions, you may request a refund within 48 hours of the renewal date, and a full refund will be provided only if the service was not used during that billing cycle.

2.3 Non-Refundable Period

After the above periods have elapsed, refunds are generally not available. However, we may exceptionally consider refunds in cases of service disruption due to our fault or other special circumstances.

3. Refund Eligibility

3.1 Full Refund

Full refunds are available in the following cases:

• Request within 7 days of payment (initial subscription)
• Duplicate charges occurred
• Service unavailable due to our technical errors
• Charges not specified in the Terms were billed
• Remaining subscription period upon service termination

3.2 Partial Refund

Prorated refunds for unused periods are provided in the following cases:

• Service interruption for 3 or more days due to our fault
• Major features specified in the Terms were not provided
• Plan downgrade (for the difference amount)

3.3 Non-Refundable

Refunds are not available in the following cases:

• Refund eligibility period has expired
• Change of mind or subjective dissatisfaction with the service
• Service unavailability due to user's fault (account suspension, etc.)
• Temporary inconvenience due to third-party service failures (OpenAI, Stripe)
• Subjective dissatisfaction with AI-generated content quality
• Already downloaded episode files
• Free plan (not eligible for refunds)

4. Refund Process

4.1 Refund Request

To request a refund, please email us with the following information:

• To: refund@voyos.me
• Subject: "Refund Request - [Account Email]"
• Include:
• Account email address
• Payment date and amount
• Reason for refund (specific details)
• Stripe payment receipt or transaction ID (optional)

4.2 Review and Processing

• Receipt: Confirmation email sent within 24 hours on business days
• Review: Refund eligibility reviewed within 3-5 business days
• Approval: Email notification upon refund approval
• Processing: Refund to original payment method within 5-10 business days after approval

4.3 Refund Completion

Refunds are processed to the original payment method (credit card, debit card, etc.), and actual crediting may take additional time depending on the card issuer. If the refund is not reflected in your account after processing, please contact your card issuer.

5. Subscription Cancellation

5.1 Stopping Auto-Renewal

You may cancel your subscription at any time from the settings page. Upon cancellation:

• Auto-renewal is immediately stopped
• You may continue to use the service until the end of the current billing cycle
• No refund is provided for the remaining period (except for requests within the refund eligibility period)
• Automatically converts to the free plan after the billing cycle ends

5.2 Plan Changes

For Pro → Premium upgrades, only the difference is charged immediately. For Premium → Pro downgrades, the difference is reflected in the next billing cycle (no refund).

6. Special Circumstances

6.1 Service Outages

If the service is interrupted for 3 or more consecutive days due to our fault, we will provide a prorated refund for that period or compensate with service credits.

6.2 Account Suspension

If your account is suspended for Terms violations, no refund will be provided for the remaining subscription period. However, if the suspension was due to our error, a full refund will be provided.

6.3 Death or Serious Accident

In cases where service use becomes impossible due to the user's death or serious accident, a full refund for the remaining period will be provided upon submission of supporting documentation.

7. Dispute Resolution

In the event of a dispute regarding refunds:

1. First consult with our customer support team (refund@voyos.me)
2. If no agreement is reached, you may apply for mediation with the Korea Consumer Agency or the E-Commerce Dispute Mediation Committee
3. Legal disputes shall be under the jurisdiction of the Seoul Central District Court

8. Policy Changes

We may modify this refund policy when necessary, and will notify you at least 30 days in advance via website notice or email. For significant changes (such as shortening the refund eligibility period), the pre-change policy will apply to existing subscribers.

9. Prevention of Refund Abuse

We take measures to prevent the following refund abuse practices:

• If a pattern of repeated subscription-refund is detected, we may refuse refunds or suspend the account
• If refunds are requested under false pretenses, future refund requests may be restricted
• Refunds for the same user are limited to 2 times per year

10. Contact

If you have any questions regarding the refund policy, please contact us:

• Refund Requests: refund@voyos.me
• General Inquiries: support@voyos.me
• Support Hours: Weekdays 9:00 AM - 6:00 PM (KST, excluding holidays)